Instant messaging provides increased communication speed over e-mail.
Correct Answer:
Verified
Q13: External correspondence
A)letters
B)memos
Q14: One reason for using text messaging is
A)cost.
B)the
Q15: E-mail systems are sometimes not secure.
Q16: Always includes an address.
A)letters
B)memos
Q17: Format includes letterhead and address.
A)letters
B)memos
Q19: An e-mail writer can send the reader
Q20: Informal tone
A)letters
B)memos
Q21: Discuss why e-mail is such a valuable
Q22: List and discuss at least six IM
Q23: Identify and discuss two types of communication
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