The technological environment has no influence on customer relationship management systems.

Question

Quizplus · Accepted Answer

The technological environment has a significant influence on customer relationship management (CRM) systems. The use of advanced technology such as artificial intelligence, machine learning, and big data analytics has revolutionized the way businesses manage customer relationships, capture customer data, and offer personalized experiences. The adoption of social media and mobile technologies has also changed the way customers interact with businesses, increasing expectations for responsive and seamless communication channels through CRM systems. Therefore, technology is a critical factor in the success of CRM systems, and businesses need to keep up with technological advancements in order to optimize their customer relationships.

The Technological Environment Has No Influence on Customer Relationship Management