As Flextime,consulting,telecommuting,and Downsizing Make It More Difficult for People to Donate

As flextime,consulting,telecommuting,and downsizing make it more difficult for people to donate blood at the workplace,Canadian Blood Services has launched a CRM marketing campaign to boost awareness and repeat donations.Early in the campaign it went to its listings of previous donors and pulled out those with birthdays in February,March,and April.These donors were sent a birthday card with the greeting,"On the anniversary of your life,would you consider saving another's life?"
-Refer to Blood Services.What did the organization use CRM marketing to do?

A) define customer service
B) increase effectiveness of distribution strategy
C) design targeted marketing communications
D) cross-sell other products