Which of the following refers to the latitude organizations bestow on their representatives to negotiate mutually satisfying commitments with customers?
A) consumer learning
B) interaction
C) empowerment
D) customerization

Question

Quizplus · Accepted Answer

Empowerment refers to the latitude organizations give their representatives to negotiate mutually satisfying commitments with customers. This involves giving employees the authority to make decisions and take actions that would benefit the customer and the organization.

Which of the Following Refers to the Latitude Organizations Bestow