The appearance of service technicians and of the service equipment is referred to as _____ in SERVQUAL.
A)responsiveness
B)assurance
C)reliability
D)tangibles

Name: The appearance of service technicians and of the service equipment is referred to as _____ in SERVQUAL. A)responsiveness B)assurance C)reliability D)tangibles
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Question

Quizplus · Accepted Answer

The appearance of service technicians and service equipment is a measure of tangibles in SERVQUAL. Tangibles refer to the physical facilities, equipment, and appearance of personnel.

The Appearance of Service Technicians and of the Service Equipment