Refer to the scenario below to answer the following questions.
Communication Barriers-The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-Which of the following can Sandra do to overcome these barriers to effective communication?
A) enhance emotions
B) use specialized language
C) listen passively
D) avoid feedback
E) watch nonverbal cues

Question

Quizplus · Accepted Answer

Sandra can watch nonverbal cues to ensure that employees are understanding and receptive to her message. Nonverbal cues such as facial expressions, body language, and tone of voice can indicate whether employees are engaged and comprehending the information being presented. This can help Sandra adjust her communication approach accordingly and ensure that her message is being received as intended. None of the other options (enhancing emotions, using specialized language, listening passively, and avoiding feedback) are likely to be effective in overcoming communication barriers in this scenario.

Refer to the Scenario Below to Answer the Following Questions