If a bank evaluates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?
A) external analysis
B) identify the organization's current mission, goals, and strategies
C) internal analysis
D) formulate strategies
E) implement strategies

Question

Quizplus · Accepted Answer

The bank is completing the step of internal analysis by evaluating the capabilities of its training and development department employees. This step involves assessing the organization's resources and capabilities to understand its strengths and weaknesses.

If a Bank Evaluates the Capabilities of Its Training and Development