The goal of Dempsey's Dumpsters is to provide trash services to the city of Apex, whose motto is "The peak of good living." The customers are satisfied with the level of service, but costs at Dempsey's Dumpsters are double that of their competition. Dempsey's is __________.
A) efficient and effective
B) efficient but not effective
C) effective but not efficient
D) neither efficient nor effective
E) not achieving its goals

Question

Quizplus · Accepted Answer

The fact that customers are satisfied with the level of service indicates that Dempsey's Dumpsters is effective in achieving its goal of providing trash services to the city of Apex. However, the fact that the costs are double that of their competition indicates that they are not efficient in achieving their goal as they are not providing the service at a competitive cost. Therefore, Dempsey's Dumpsters is effective but not efficient.

The Goal of Dempsey's Dumpsters Is to Provide Trash Services