The process of comparing the quality of the firm's output with the quality of the output of other firms is known as
A) quality control.
B) benchmarking.
C) quality studies.
D) follow-up.

Question

Quizplus · Accepted Answer

Benchmarking is the process of comparing the quality of the firm's output with the quality of the output of other firms. Quality control refers to the process of ensuring that the firm's output meets established quality standards. Quality studies involve researching and analyzing different measures of quality. Follow-up refers to the process of monitoring and checking on the results of a previously implemented solution or strategy.

The Process of Comparing the Quality of the Firm's Output