When Capital One Financial utilized its extensive database to customize its credit card operation, the company was in the ______ phase of planning.
A) monitoring
B) implementation
C) decision making
D) vision

Question

Quizplus · Accepted Answer

Utilizing the company's extensive database to customize its credit card operation implies that the decision has already been made, and the company is currently implementing the plan, making option B (implementation) the appropriate phase of planning. Option A (monitoring) is incorrect because monitoring occurs after implementation to evaluate the success of the plan. Option C (decision making) is incorrect because the decision to customize the credit card operation had already been made. Option D (vision) is incorrect because it refers to the initial stage of planning where the organization identifies its goals and objectives.

When Capital One Financial Utilized Its Extensive Database to Customize