A client complains to the nurse-in-charge about another nurse on night shift. The client says that he kept calling the nurse but she never responded. Further, when he questioned the nurse, she said that she had other patients to take care of. The nurse-in-charge is aware that the client can be very demanding. What is an appropriate response for the nurse?
A) "I am sorry that you had to suffer this way. The nurse on night duty should be fired."
B) "It's hard to be in bed and ask for help. You ring for a nurse who never seems to help."
C) "You seem to be impatient. The nurses work very hard and they do whatever they can."
D) "I can see that you are angry. What the nurse did is wrong, and it won't happen again."

Question

Quizplus · Accepted Answer

This response acknowledges the client's feelings and situation without placing blame or making promises that may not be kept. It shows empathy and understanding of the client's experience.

A Client Complains to the Nurse-In-Charge About Another Nurse on Night