A nursing unit has had a large number of negative client responses about various aspects of their care in the previous quarter.When evaluating this care area,on which care component should the quality assurance officer focus?
A)Competency
B)Structure
C)Process
D)Outcome

Question

Quizplus · Accepted Answer

When there are negative client responses, the quality assurance officer should focus on the process component of care. This involves evaluating the steps taken to deliver care, such as communication among staff and with clients, timeliness of care, and adherence to policies and procedures. By identifying areas for improvement in the process of care, the nursing unit can address the underlying causes of the negative feedback and improve the quality of care provided.

A Nursing Unit Has Had a Large Number of Negative