What recent management innovation uses such performance measures as product reliability and service delivery,as well as traditional measures of profitability?
A)Just-in-time production
B)Total quality management
C)Economic order quantities
D)Strategic cost analysis systems

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a recent management innovation that uses a combination of performance measures to assess the overall effectiveness of a company's operations. In addition to traditional measures of profitability, TQM considers product reliability, service delivery, and other quality metrics. TQM emphasizes a commitment to continuous improvement and involves all employees in the process of identifying and eliminating waste, defects, and inefficiencies.

What Recent Management Innovation Uses Such Performance Measures as Product