What management technique focuses on increasing quality as perceived and defined by the customer?
A)Theory of constraints.
B)Benchmarking.
C)Total quality management.
D)Web hosting.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a management technique that focuses on improving quality as perceived and defined by the customer. TQM involves continuous improvement efforts, employee involvement, and a focus on meeting customer needs and expectations. TQM also involves a commitment to quality from all levels of an organization, from top management to entry-level employees.

What Management Technique Focuses on Increasing Quality as Perceived and Defined