A nursing unit has had a large number of negative client responses about various aspects of their care in the previous quarter.When evaluating this care area,on which care component should the quality assurance officer focus?
A)Competency
B)Structure
C)Process
D)Outcome

Question

Quizplus · Accepted Answer

Negative client responses suggest issues with the process of care- how care is delivered. Competency relates to the skills and knowledge of the staff providing care. Structure refers to the physical environment and resources available. Outcome focuses on the end result of care. Therefore, when evaluating the large number of negative client responses, it is recommended to focus on the care process component.

A Nursing Unit Has Had a Large Number of Negative