Indicate which of the following statements is true.
A)A happy worker is always a productive worker.
B)Work attitude is related to organizational citizenship behaviors.
C)Attitude is the most important factor in performance.
D)Work attitude has no impact on customer satisfaction.

Question

Quizplus · Accepted Answer

Research has shown that work attitude is positively related to organizational citizenship behaviors, which are voluntary behaviors that go beyond job requirements and contribute to the organization's efficiency and effectiveness. However, it is not the only factor influencing performance, and it may not always directly impact customer satisfaction.

Indicate Which of the Following Statements Is True