All of the following are aspects of crucial conversations EXCEPT
A)crucial conversations are ones where opinions vary and emotions run strong.
B)high stakes conversations require more planning,reflection and skill than many other types of verbal communication.
C)communications experts suggest using "but" not "and" in crucial conversations.
D)crucial conversations require flexible communication styles to be most effective.

Question

Quizplus · Accepted Answer

Communications experts actually suggest using "and" instead of "but" in crucial conversations to acknowledge the other person's viewpoint while still expressing your own.

All of the Following Are Aspects of Crucial Conversations EXCEPT