How is organizational learning related to the balanced scorecard?
A)Organizational learning is only important in the learning and growth perspective
B)Only learning organizations can be successful in scorecard implementation
C)The balanced scorecard can improve organizational learning
D)Both are important, but they are unrelated

Question

Quizplus · Accepted Answer

The balanced scorecard can improve organizational learning by providing a framework for identifying and measuring the key metrics necessary for achieving strategic goals. It encourages organizations to focus not only on financial measures, but also on customer satisfaction, internal processes, and learning and growth measures. By tracking these measures, organizations can identify areas for improvement and implement changes that facilitate learning and continuous improvement.

How Is Organizational Learning Related to the Balanced Scorecard