Which of the following is defined as a category of quality-related costs?
A)invention
B)controller
C)internal control
D)external failure

Question

Quizplus · Accepted Answer

External failure is defined as a category of quality-related costs. These costs are incurred when a defective product or service reaches the customer and includes expenses such as warranty claims, product recalls, and liability claims. Invention, controller, and internal control are not categories of quality-related costs.

Which of the Following Is Defined as a Category of Quality-Related