Activity-based management includes all of the following except identifying
A)the level of customer satisfaction with a product or service.
B)the resources that are consumed by each activity.
C)activities as value-adding.
D)how resources are consumed by each activity.

Question

Quizplus · Accepted Answer

Identifying the level of customer satisfaction is not directly related to activity-based management. Activity-based management focuses on identifying and analyzing the activities that are performed within a company to understand how resources are consumed and to see which activities can be improved or eliminated. This approach helps companies reduce costs and improve efficiency. While customer satisfaction is important, it is not a direct focus of activity-based management.

Activity-Based Management Includes All of the Following Except Identifying