Which of the following is a good indicator of management's strong commitment to product quality?
A)Product recalls increased as a percentage of sales
B)Nonconformance costs increased as a percentage of total quality costs
C)Customer service costs reduced by 70 percent over the previous year
D)High costs of conformance to quality

Question

Quizplus · Accepted Answer

High costs of conformance to quality indicate that management is willing to invest in processes, training, and systems to ensure that products meet or exceed quality standards. This investment is a direct reflection of management's commitment to maintaining high product quality.

Which of the Following Is a Good Indicator of Management's