The overall objective of controlling the costs of quality is to eliminate
A)appraisal costs.
B)costs of nonconformance.
C)costs of conformance.
D)the costs of quality.

Question

Quizplus · Accepted Answer

The objective of controlling the costs of quality is to eliminate the costs of nonconformance, which refer to the costs incurred as a result of producing defective products, such as scrap, rework, and warranty claims. By reducing the incidence of nonconformance, the costs associated with it are minimized, resulting in better profitability and customer satisfaction. However, the costs of conformance (e.g. training, quality equipment, etc.) cannot be eliminated, as they are necessary to ensure quality and prevent nonconformance. Appraisal costs (e.g. inspection, testing) are also necessary to detect nonconformance and cannot be eliminated. Similarly, the costs of quality include both conformance and nonconformance costs, so eliminating them entirely is not possible.

The Overall Objective of Controlling the Costs of Quality Is