The value-chain concept assumes that both primary and support activities can produce value for customers.
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Q9: Capabilities that exhibit causal ambiguity are difficult
Q10: Tangible resources are assets that are relatively
Q11: Information technology (IT)can also play a key
Q12: Some firms find great value by not
Q13: Products and services that are difficult to
Q15: Path dependency has no impact on the
Q16: Human resources and reputation resources are examples
Q17: Value-chain analysis assumes that the basic economic
Q18: A primary benefit of the balanced scorecard
Q19: The resource-based view of the firm focuses
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