The Balanced Scorecard perspective that describes the internal processes needed to provide value for customers and owners is the ____ perspective.
A) customer
B) internal business process
C) learning and growth
D) financial
E) None of these.

Question

Quizplus · Accepted Answer

The internal business process perspective focuses on the processes and operations that need to be improved in order to provide value for customers and owners. This includes quality control, supply chain management, and innovation processes. The customer perspective focuses on understanding and meeting customer needs, the learning and growth perspective focuses on developing employee skills and organizational knowledge, and the financial perspective focuses on financial performance and profitability. Therefore, the correct answer is B) internal business process.

The Balanced Scorecard Perspective That Describes the Internal Processes Needed