When a clerk of Bloomingdale's Department store in New York is told during a training session that she cannot receive the highest rating by someone who is hired to observe her behavior if she does not thank that shopper and say the name of the shopper (e.g."Thank you,Ms.Jones")when returning that shopper's credit card to her,this is an example of:
A)open observation.
B)a GSR study.
C)mystery shopping.
D)an EEG study.
E)a natural situation.

Question

Quizplus · Accepted Answer

The situation described is an example of mystery shopping, where an individual is hired to observe and evaluate the behavior and performance of employees in a specific setting, such as a department store. In this case, the clerk is informed of a specific behavior that is expected of her when interacting with customers, and her performance is being evaluated by the mystery shopper based on whether or not she meets that expectation.

When a Clerk of Bloomingdale's Department Store in New York