In the context of CRM, which of the following statements is true about the foreseen changes and developments by the year 2026?
A)Vendors might lose control of customer relationship.
B)Organizations might lose control over employees.
C)The use of social media for managing employees will be static.
D)The control over culturally-diverse customers would be lost.

Question

Quizplus · Accepted Answer

As per the context of CRM, it is foreseen that vendors might lose control of customer relationships by the year 2026 due to the increasing importance of customer experience and their power to influence brand image through reviews and social media platforms. However, the other options, B, C, and D, do not align with the possible changes and developments in CRM.

In the Context of CRM, Which of the Following Statements