The purpose of the balanced scorecard is BEST described as helping an organization
A) develop customer relations.
B) mobilize employee skills for continuous improvements in processing capabilities, quality, and response times.
C) introduce innovative products and services desired by target customers.
D) translate an organization's mission and strategy into a set of performance measures that help to implement the strategy.

Question

Quizplus · Accepted Answer

The balanced scorecard is a strategic management tool that helps organizations translate their mission and strategy into a set of performance measures that can be tracked and evaluated over time. It looks beyond just financial metrics and includes measures for customer satisfaction, internal processes, and employee learning and growth. The balanced scorecard helps organizations align their resources and efforts with their overall strategy, and helps managers monitor progress towards achieving their goals.

The Purpose of the Balanced Scorecard Is BEST Described as Helping