A management concept that applies quality improvement to all aspects of business activities is called:
A) Continuous operations.
B) Customer orientation.
C) Just-in-time.
D) Managerial accounting.
E) Total quality management.

Question

Quizplus · Accepted Answer

Total quality management is a comprehensive management concept that focuses on continuously improving all aspects of business activities, including product design, production processes, customer service, and employee satisfaction. It involves everyone in the organization working together to improve quality, increase efficiency, reduce waste, and meet or exceed customer expectations. It is a proactive approach that emphasizes prevention of defects and continuous improvement, rather than just detecting and correcting problems after they occur.

A Management Concept That Applies Quality Improvement to All Aspects