In designing a service delivery system, good job and process design can usually overcome a poor location.

Question

Quizplus · Accepted Answer

While good job and process design are important factors in ensuring efficient service delivery, location is also a crucial factor. A poor location can greatly impact customer accessibility and convenience, leading to decreased customer satisfaction and ultimately a decrease in revenue. Therefore, it is important to consider both job/process design and location in designing a service delivery system.

In Designing a Service Delivery System, Good Job and Process