Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?
A)Malcolm Baldrige National Quality Award Framework and the Value Chain model
B)Balanced Scorecard and the Service-Profit Chain
C)Malcolm Baldrige National Quality Award Framework and the Balanced Scorecard
D)Value Chain model and Service-Profit Chain

Question

Quizplus · Accepted Answer

The Malcolm Baldrige National Quality Award Framework and the Balanced Scorecard both focus on the "big picture" of organizational performance and are strategic-level frameworks. The Value Chain model and the Service-Profit Chain, on the other hand, are more operational-level frameworks that focus on specific processes and activities within an organization.

Of the Four Models of Organizational Performance, Which Two Focus