Conformance quality ________.
A) is the first step of a quality management system such as ISO 9000
B) is the performance of a product or service according to design and product specifications
C) is making the product according to design, engineering, and manufacturing specifications
D) focuses on how a product meets customer needs and wants

Question

Quizplus · Accepted Answer

Conformance quality refers to how well a product or service meets its design and product specifications, rather than how well it meets customer needs or wants. Conformance quality can be seen as a minimum level of quality that must be achieved in order to meet customer expectations, but it does not necessarily ensure customer satisfaction.

Conformance Quality ________