________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.
A)Total quality management
B)Customer focus
C)Customer relationship management
D)Cost-benefit approach

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes on continuous improvement and strives to exceed customer expectations by improving operations throughout the value chain. It is a customer-focused philosophy that aims to deliver high-quality products and services by involving everyone in the organization in the quality improvement process. Customer focus and customer relationship management are also important aspects of TQM, but they are just a part of the broader philosophy of TQM. Cost-benefit approach, on the other hand, focuses on the financial aspect of decision making and may not necessarily emphasize on customer satisfaction or value.

________ Is a Philosophy in Which Management Improves Operations Throughout