FPM's strategic plan includes the following statement: "We deliver high-quality and timely service to our internal and external customers." That statement is best described as a(n)
A) Mission statement
B) Specific performance objective
C) Operating plan
D) Strategy

Question

Quizplus · Accepted Answer

A mission statement defines the organization's purpose and primary objectives, often including commitments to quality and service, as seen in the statement provided.

FPM's Strategic Plan Includes the Following Statement: "We Deliver High-Quality