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Consider the Following Key Performance Indicators, and Classify Each Indicator

Question 85

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Consider the following key performance indicators, and classify each indicator according to the balanced scorecard perspective it addresses.

Premises:
Residual income
Average machine set-up time
Employee promotion rate
New product development time
Percentage of orders filled each week
Employee satisfaction ratings
Earnings growth
Cash flow from operations
Customer retention
Percentage of compensation based on performance
Responses:
learning and growth perspective
customer perspective
financial perspective
internal business perspective

Correct Answer:

Residual income
Average machine set-up time
Employee promotion rate
New product development time
Percentage of orders filled each week
Employee satisfaction ratings
Earnings growth
Cash flow from operations
Customer retention
Percentage of compensation based on performance
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