Quality of design measures how closely the characteristics of products or services match the needs and wants of customers. Conformance quality:
A)measures the same things
B)is the performance of a product or service according to design and product specifications
C)is making the product according to design, engineering, and manufacturing specifications
D)focuses on fitness of uses from a customer perspective

Question

Quizplus · Accepted Answer

Conformance quality specifically refers to the performance of a product or service according to design and product specifications. It is related to but not exactly the same as overall quality of design, which takes into account customers' needs and wants. Conformance quality focuses on meeting the requirements set by the designer, engineer, or manufacturer, rather than the end user.

Quality of Design Measures How Closely the Characteristics of Products