Quality management systems emphasize external failure costs.

Name: Quality management systems emphasize external failure costs.
Brand: Quizplus
Rating: 4.9 (41 reviews)

Question

Quizplus · Accepted Answer

Quality management systems focus on preventing and reducing both internal and external failure costs, not just external. Internal failure costs include the costs of detecting and correcting defects before they reach the customer, while external failure costs include the costs of defects that result in customer complaints, returns, and lost business.

Quality Management Systems Emphasize External Failure Costs