Which of the following cost of quality categories represent the cost incurred to provide "warranty repair on a juicer?"
A)Prevention costs
B)Appraisal costs
C)External failure costs
D)Internal failure costs

Question

Quizplus · Accepted Answer

Warranty repair is an example of external failure costs, which include any costs incurred as a result of a product or service not meeting customer requirements and resulting in complaints, returns, repairs, or recalls.

Which of the Following Cost of Quality Categories Represent the Cost