Which of the following cost drivers would NOT be appropriate for the customer services activity of the value chain?
A)number of service calls
B)hours spent servicing products
C)number of engineering hours by research and development staff
D)number of service call workers

Question

Quizplus · Accepted Answer

Engineering hours by research and development staff are not related to the customer services activity of the value chain. This cost driver would be more appropriate for the research and development activity. The other choices, such as number of service calls, hours spent servicing products, and number of service call workers, directly impact the cost of the customer services activity.

Which of the Following Cost Drivers Would NOT Be Appropriate