Which of the following metrics helps organizations in retaining customers?
A) customer satisfaction index
B) average performance ratings
C) turnover costs
D) demand forecast

Question

Quizplus · Accepted Answer

Customer satisfaction index measures how satisfied a customer is with a company's product or service. By monitoring this metric, organizations can identify areas for improvement and take necessary steps to retain customers.

Which of the Following Metrics Helps Organizations in Retaining Customers