Which of the following balanced scorecard dimensions provides measures on how well the organization is working to improve customer satisfaction and become the preferred supplier for key customers?
A)Financial.
B)Internal operations.
C)Innovation and learning.
D)Customer.

Question

Quizplus · Accepted Answer

The dimension that provides measures on the organization's ability to improve customer satisfaction and become the preferred supplier for key customers is the Customer dimension. The Financial dimension focuses on financial performance, the Internal Operations dimension focuses on operational efficiency, and the Innovation and Learning dimension focuses on the organization's ability to innovate and learn to drive future performance.

Which of the Following Balanced Scorecard Dimensions Provides Measures on How