In establishing targets for financial performance measures,companies using the balanced scorecard simultaneously determine targets in the customer,________,and learning-and-growth perspectives.
A)master budget
B)peripheral market
C)budgeted-sales objective
D)internal-business-process
E)fixed-cost business process

Question

Quizplus · Accepted Answer

The balanced scorecard is a strategic management tool that helps companies align business activities to their vision and strategy. It includes financial, customer, internal-business-process, and learning-and-growth perspectives. Therefore, in establishing targets for financial performance measures, companies using the balanced scorecard would simultaneously determine targets in the customer, internal-business-process, and learning-and-growth perspectives. Choices A, B, C, and E are unrelated to the balanced scorecard or target setting for financial performance measures.

In Establishing Targets for Financial Performance Measures,companies Using the Balanced