According to Kaplan and Norton,a balanced scorecard includes all of the following key performance measurement areas except ____.
A) customer satisfaction perspective
B) operational excellence perspective
C) innovation perspective
D) human resource perspective
E) financial perspective

Question

Quizplus · Accepted Answer

The balanced scorecard includes the four perspectives of customer, financial, internal processes, and learning and growth (which includes innovation). While human resources may be a part of some of these perspectives, it is not its own distinct category in the balanced scorecard model.

According to Kaplan and Norton,a Balanced Scorecard Includes All of the Following