Sometimes customers can tell if they received good service or not.For example, vacations, haircuts, and restaurants all have _________ attributes that allow customers to decide whether they will repeat the purchase another time.
A) Purchasable
B) Simultaneous
C) Focused
D) Experiential
E) All of the above

Question

Quizplus · Accepted Answer

Experiential attributes refer to the aspects of a service that can only be judged through direct experience, such as the quality of a haircut or the atmosphere of a restaurant. Purchasable, simultaneous, and focused attributes do not accurately describe this characteristic.

Sometimes Customers Can Tell If They Received Good Service or Not.For