Managers can improve the performance feedback session by:
A) discussing only the areas of required improvement.
B) using the tell-and-sell approach during the feedback session.
C) emphasizing personality,not behaviour.
D) emphasizing behaviour,not personality
E) discussing only the areas where the employee met and exceeded expectations.

Question

Quizplus · Accepted Answer

Emphasizing behaviour, not personality, is the best choice because behaviour is something that can be changed and improved upon, while personality traits are usually more innate and difficult to change. It is also important to discuss both areas of improvement and areas where expectations were met or exceeded to provide balanced feedback. Using the tell-and-sell approach can be unhelpful as it does not allow for open dialogue and may be seen as one-sided.

Managers Can Improve the Performance Feedback Session By