Quality is a concept that can be applied to manufacturing but not to service organizations.
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Q5: Total quality management is a technique that
Q7: High-quality products are characterized by low prices.
Q9: The fewer the inputs required to produce
Q10: Higher product quality can increase efficiency and
Q12: Managers try to develop functional strategies that
Q13: A company that customizes every product to
Q14: Total quality management requires the cooperation of
Q15: Each functional activity along the value chain
Q16: Innovation refers to producing goods and services
Q20: Soliciting information and suggestions about improvements from
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