An organization monitors the number of customer returns for each product model to attempt to recognize when the organization is producing a large number of defective products.This is an example of:
A)Feedforward control
B)Concurrent control
C)Clan control
D)Feedback control
E)Bureaucratic control

Question

Quizplus · Accepted Answer

At the output stage,managers use feedback control to provide information about customers' reactions to goods and services so corrective action can be taken if necessary.

An Organization Monitors the Number of Customer Returns for Each