Jonathan Mill works as a guest relations executive at a five star property,Le Gardenia.He is welcoming a new guest,Mr.Jordan Burns at the hotel today.On interacting with him,he finds that the guest is warm,friendly,and communicates his presence through non-verbal communication.Which of the following is Burns most likely doing?
A) Sharing humorous anecdotes of his other hotel experiences
B) Saying how much he likes the décor and location of the hotel
C) Making an effort to learn more about Mill to build a personal rapport
D) Making eye contact and smiling when Mill talks
E) Narrating interesting work related stories to Mill

Question

Quizplus · Accepted Answer

Nonverbal communication refers to communication that does not use words. Examples of nonverbal communication are making eye contact, smiling, frowning, who sits where at a meeting, and so on. They may communicate pleasure or anger, friendliness or distance, power and status.

Jonathan Mill Works as a Guest Relations Executive at a Five