An important element of listening skills at work is being oblivious to one's own emotional responses especially when the topic is controversial.

Question

Quizplus · Accepted Answer

Listening errors also can result from being distracted by one's own emotional response, especially when the topic is controversial. Listeners have to be aware of their emotional responses so that they can clarify the speaker's intent and also allow time for cooling off, if necessary.

An Important Element of Listening Skills at Work Is Being