Dealing with criticism depends on understanding the real concern of the critic.

Question

Quizplus · Accepted Answer

Dealing with criticism depends on understanding the real concern of the critic, similar to resolving conflict which depends on identifying the needs each person is trying to meet. Constructive ways to respond to criticism and get closer to the real concern include paraphrasing, checking for feelings, checking inferences, and buying time with limited agreement.

Dealing with Criticism Depends on Understanding the Real Concern of the Critic