Which of the following guidelines should be followed while writing rejections and refusals?
A) Avoid providing an alternative because it tends to shift focus from the refusal
B) Make the message short and aggressive in order for the reader to take it seriously
C) Double-check the words to ensure the message means different things in different situations
D) Use one's knowledge of the organization's culture for messages within the organization
E) Avoid using knowledge about the specific individual while crafting the message

Question

Quizplus · Accepted Answer

While refusing requests within one's organization, it is important to use one's knowledge of the organization's culture and of the specific individual to craft the message.For instance, some organizations share more negative information than others. Some individuals prefer a direct no; others may find a direct negative insulting.

Which of the Following Guidelines Should Be Followed While Writing